Refund and Cancellation Policy
Cancellation & Refund Policy

1. Overview & Consumer Commitment

At Numeros Vision, we are committed to absolute fairness, operational transparency, and high service quality. Because our offerings span both instantaneous personalized digital downloads and dedicated time-slot consultations with human master astrologers, this Cancellation and Refund Policy clearly demarcates the terms applicable to each category.

2. Digital Products & Instant AI Blueprint Reports

Digital products include our Master Blueprint Report (PDF), Personal Name Balancing Dossiers, Corporate Brand Analysis, and automated chart interpretations:

• Irrevocable Delivery: Because digital reports are dynamically compiled, calculated, and delivered immediately following successful payment, all completed digital downloads are strictly non-refundable. Once computation starts and download access is granted, the service is deemed fully delivered.
• Defective Generation or Server Failure: If you were charged but did not receive your report due to a server timeout, network disruption, or calculation error, you are eligible for an immediate retry or a 100% full refund. Simply email your transaction reference to support@numerosvision.com within 48 hours of purchase.

3. Live 1-on-1 Astrologer Consultations

Consultation bookings reserve exclusive time on the calendar of our verified master numerologists. The following schedule applies to cancellations and rescheduling:

• Cancellation > 24 Hours in Advance: You may cancel for a 100% full refund with zero cancellation charges, or choose to reschedule to any available date within the next 45 days.
• Cancellation Between 12 and 24 Hours: You may reschedule once at no extra charge, or request a 50% refund (the remaining 50% compensates the practitioner for holding the reserved slot).
• Cancellation < 12 Hours or No-Show: Appointments cancelled less than 12 hours prior, or where the client fails to answer the call/video link after 10 minutes of scheduled start time, are non-refundable. Rescheduling in exceptional medical emergencies is evaluated on a case-by-case basis.
• Practitioner Unavailability / Delay: In the rare event that a Numeros Vision practitioner is unable to attend the session or is delayed by more than 15 minutes, the client will receive an immediate choice between an immediate 100% refund or a rescheduled session with an additional 15 minutes complimentary advisory.

4. Multi-Question Digital Passes

For question bundles (such as the 30-Day Auspicious Pass or 10-Question Consultation Pass):

• If completely unused, a refund request submitted within 7 calendar days of purchase will be honored in full.
• Once any question or reading is submitted and answered through the pass, the bundle becomes non-refundable. Passes expire after their indicated validity period and unused queries cannot be rolled over or encashed.

5. Refund Processing Timelines & Methods

All approved refunds are initiated through our payment gateway partners within 24 business hours of approval:

6. Chargebacks & Friendly Fraud Protocol

We encourage clients to reach out directly to our dedicated support desk before lodging a dispute with their bank. In the event of an unjustified chargeback initiated without prior communication, Numeros Vision will furnish complete transaction logs, timestamped calculation outputs, and IP access records to the acquiring bank and payment network.

7. How to Initiate a Refund Request

To request a cancellation or refund, please follow this simple step:

• Send an email to: support@numerosvision.com
• Include in the subject line: [REFUND REQUEST] Order #... or [CANCEL CONSULTATION]
• State your registered name, phone number, and reason for the request.

Our support desk will acknowledge your communication within 12 hours and resolve the request within 2 business days.